Skip to content

Withdrawal and Deposit Troubleshooting

Common Deposit Issues

Funds not appearing in your dYdX account

  • Verify transaction succeeded on source blockchain explorer
  • Check Noble explorer for IBC transfer confirmation
  • Ensure you've connected the correct wallet to dYdX interface; this is important for the autosweeping to happen from noble to dYdX chain and to sweep into your dYdX subaccount
  • Check skip explorer or Range Tracker Tool to see if relayers have picked up your transaction
  • Wait at least 30 minutes for all confirmations to complete

Transaction stuck or pending

  • For EVM chains, check if gas price was too low
  • Verify if transaction was rejected on source chain
  • For Skip bridges, check status on skip explorer or Range to see if relayers have picked up your transaction
  • Check if relayer networks are experiencing delays or outages
  • Verify all involved third-party services are operational

Insufficient funds error

  • Ensure you're accounting for network fees in addition to transfer amount
  • Verify minimum transfer requirements are met
  • For swaps, account for price impact and slippage

Failed at swap stage

  • Check if the DEX had sufficient liquidity for your swap
  • Verify slippage settings were appropriate for market conditions
  • Consider trying another deposit method that doesn't require a swap

Bridge-Specific Troubleshooting

For detailed troubleshooting guides specific to each bridge, please refer to:

Bridge Troubleshooting guides

Skip Transaction Troubleshooting

CCTP Troubleshooting Guide

IBC Transfer Issues

Relayer issues

  • Check status pages for relayer networks involved in your transaction
  • Wait for relayer networks to resume normal operation if experiencing downtime
  • Consider using an alternative deposit method if persistent issues occur

Troubleshooting bridging issues

If you encounter persistent bridging issues, follow these steps:

Identify where your funds are currently located

  • Use block explorers for each relevant chain (source, Noble, dYdX)
  • For Skip transactions, check the transfer_asset_release field in the API response

Try manual recovery methods if needed

  • For IBC: Use Keplr or Leap wallet to manually complete pending transfers
  • For CCTP: Follow the manual process described in the CCTP section
  • For Skip: Contact Skip support through their Discord

Contact appropriate support

Remember to include transaction details, wallet addresses, and a clear description of the issue for faster resolution.

Best Practices

  1. Always start with a small test transaction when using a new deposit or withdrawal method
  2. Keep your wallet connected to dYdX frontend for auto-sweeping
  3. Save transaction hashes for all operations
  4. Double-check all addresses before confirming transactions
  5. Ensure your destination wallet supports the asset you're withdrawing
  6. For large transfers, use Skip Go instead of Skip Go Fast for better reliability
  7. Always move funds from sub account to main account before initiating withdrawals
  8. Understand third-party dependencies in your chosen transfer route:
    • Skip relies on their own solver network and DEX integrations
    • IBC transfers depend on the Cosmos relayer infrastructure
    • Coinbase deposits rely on Coinbase's infrastructure and Noble's IBC integration
  9. Monitor relayer and bridge status during high network congestion periods
  10. Have backup withdrawal methods in case one bridge or relayer network experiences issues